NovaAgency provides salons and treatment centres across the UK with a fully customised virtual assistant that handles calls, bookings, and client follow-ups — 24 hours a day, 7 days a week.
NovaAgency was founded after noticing how often salons and treatment centres lose clients not because of poor service — but because no one picked up the phone.
We build and manage virtual assistants specifically designed for beauty and wellness businesses. Every assistant is fully customised to your salon — your services, your team, your tone, your way of working. Our service runs quietly in the background, capturing every enquiry, booking every client, and keeping your business running — even when you're with someone in the chair.
We're not a software platform. We handle the full setup and ongoing management so you never have to think about it.
Every virtual assistant is built entirely around your business — your services, your team, your calendar, your voice. Nothing off the shelf. Works alongside your staff, not instead of them.
Your virtual assistant answers every inbound call instantly — booking appointments, answering questions, handling enquiries at any hour, all tailored to your salon's exact setup.
Client messages handled automatically — booking enquiries, appointment changes, general questions — responded to in your salon's voice, any time of day.
Automated reminders sent before every appointment. Fewer no-shows, less time chasing, a more professional experience — all customised to your preferences.
After each visit, your assistant follows up and requests a Google review — steadily growing your reputation without any effort from your team.
When someone calls and doesn't book, your assistant follows up via WhatsApp — giving you a second chance at every enquiry that didn't convert first time.
We handle everything from build to ongoing management. You don't touch a thing. Live within 1–2 weeks, fully tailored to your business from day one.
We handle the full setup and tailor everything to your business. No technical knowledge needed. No new software. Built entirely around how you already operate.
We gather your services, pricing, staff, and calendar through a simple onboarding process.
Configured around your exact setup — your services, tone, team, and preferences. Nothing generic.
Within 1–2 weeks your assistant is live and handling calls and messages. Your team carries on as normal.
Ongoing monitoring, updates, and support — so you never have to think about it again.
We work exclusively with salons and treatment centres in the UK. A focused specialism means our service is built around your exact needs — not adapted from something generic.
Pick a time that suits you and we'll jump on a free 30-minute call. We want to understand your salon, how you operate, and what your biggest challenges are day to day.
Every virtual assistant we build is different — so before anything else, we make sure we fully understand your business and that we're the right fit for each other.
No commitment required. We only move forward if we're confident we can genuinely make a difference for your salon.
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